Detailed Information on This Technical Support Job Position in Mississauga

IT Support Technician (Mississauga)

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We strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Our company, one of the top 100 companies in the United States, has an immediate opening for an IT Support Technician I in our Mississauga, Ontario Fulfillment Center. Fulfillment Centers throughout the North America handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Technician I will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. The IT Support Technician I position is the first level of support for the operations of the Fulfillment Center and becomes the voice and face of the IT department to our customers. The company seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Normal responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. This includes troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. IT Support Technician I's are also responsible for small projects within the Fulfillment Center as well as team members for larger scale projects directed by more senior technicians. The IT Support Technician I will perform some basic systems administration under the supervision and direction of more experienced technicians both within and external to the Fulfillment Center. An IT Support Technician I is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. Limited travel may be required. This position reports directly to the IT manager for the Fulfillment Center.

Basic Qualifications

High School diploma or equivalent
Understanding of basic computer/network concepts and terms
Experience with Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
Stand/walk for 10-12 hours at a time
Willingness to work flexible shifts and schedule including weekends, nights, and holidays

Preferred Qualifications

Bachelor's degree from accredited university or equivalent
Experience in a leadership role of small teams
Experience with small scale project management
Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Experience troubleshooting and maintaining laser printers and zebra printers.
Inventory management skills
Network + Certification or equivalent experience/knowledge
A+ Certified or equivalent experience/knowledge
1-3 years of experience working in a production environment
Ability to manage multiple customer requests simultaneously
Ability to prioritize work based on department and production objectives
Willingness to relocate as business needs arise for career advancement opportunities
Excellent written and verbal communication skills
Highly self-motivated and customer-centric
Location: Mississauga Compensation: TBD Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.