Detailed Information on This Technical Support Job Position in Montreal

Support Specialist (Montreal)

CLick here for more details and to apply to this job

Our client services pharmaceutical companies and other healthcare institutions . Their primary business purpose is to help clients increase the effectiveness, as well as lower the cost, of activities pertaining to scientific communication, medical education or product/service marketing. They are currently seeking a Support Specilaist for their Montreal office.

Responsibilities:
• Diagnose problems reported by users (onsite /remote)
• Propose and apply solutions to identified problems
• Provide training to users
• Follow up with users on open service requests
• Work closely with users to improve system performance and satisfaction
• Provide initial troubleshooting and support on all incoming support requests, via email or phone.
• Support employees on technical issues that related to enterprise applications.
• Ability to attend to after hours support issues.
• Investigate and identify solutions to work around open production issues.
• Follow corporate standard, document and track issues and actionable steps taken with RT and Jira ticketing knowledge base systems.
• Act as liaison to vendor, project manager, quality control, development team in an effort to offer proactive service improvements.
• Ability to work Ability to work as a team member and independently with minimal supervision.
• Oncall support rotation.

Requirements:
• Education: Technical IT diploma and/or equivalent work experience
Minimum 3 years experience in an IT support role.
• Mandatory knowledge: 
Windows XP/2000/2003/2008/ support and maintenance (TCP IP, Registry, Command Prompt, Networking...)
• Microsoft Office Suite (Excel, Word, Power Point, Outlook)
• Other knowledge: Experience with Help Desk management and inventory software
• Microsoft certification, considered an asset
• Apple certification, considered an asset
• Networking knowledge (switches / routers)
• Experience supporting on-site and remote users
• Knowledge of OS X leopard/snow leopard and Lion
• Proficiency in working with desktop and laptop hardware.
• Experience with windows 2003 and Linux servers
• Knowledge of CMS applications.


Lieu : Montreal Compensation: tbd Intéressés seulement. Recruteurs, veuillez ne pas contacter ce demandeur d'emploi. Les appels téléphoniques au sujet de cette offre ne sont pas autorisés. Veuillez ne pas contacter l'annonceur de l'offre d'emploi pour d'autres services, produits ou intérêts commerciaux.