Detailed Information on This Technical Support Job Position in Montreal

Technical Analyst (Montreal)

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Position: Technical Analyst

Description:

Multidev Technologies (www.chaindrive.com) is the developer of ChainDrive™, a leading, Fully-Integrated Retail Management System that caters to various verticals of the retail industry including apparel and footwear is currently seeking a dynamic and experienced Technical Analyst. We are in search of a candidate who is looking for a new challenge. If you are an autonomous, team player and have the demonstrated ability to effectively and efficiently manage problems by phone and/or using remote methods then this position is for you.

Responsibilities:

The Technical Analyst will have to perform the following duties:
• Provide technical support (installation, configuration, modifications, general questions) either by phone and/or using remote connection.
• Guide the user in a professional and courteous manner while finding solutions to the problem at hand.
• Consult with clients on best practices, including process improvement and documentation.
• Act as lead technical resource on new client implementations.
• Manage, document and perform client software upgrades/installations


Requirements:

• 2 years of pertinent experience
• English (spoken and written), French (spoken and written)
• Strong knowledge in writing SQL queries
• Knowledge of retail software and/or retail process an asset
• Available to work occasionally on flexible hours and on call.
• Understanding of software design and development.
• Previous experience supporting and training end users.

The ideal candidate will have the following competencies:

• Highly motivated, autonomous, detailed oriented and a quick learner are key.
• Development knowledge would also be a great asset.
• Strong ability to multi-task as well as meet pre-defined deadlines.
• Ability to work independently without lacking motivation and self-orientation.
• Strong communication and interpersonal skills.

For more information, and to apply, please visit our careers page at http://www.chaindrive.com/careers.html


Location: Montreal Compensation: Based on experience Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.