Detailed Information on This Technical Support Job Position in City Of Toronto

IT Support Technician (Airport) (31 Fasken Drive)

CLick here for more details and to apply to this job

IT Support Technician - (Level 1-2)

We are currently looking for someone out of School or someone from "Geek squad" type job


Job Highlights:
- providing a friendly, helpful and knowledgeable first point of contact to our client
- supporting end user computers and basic networks using our support platform
- managing email and phone service requests by creating, completing and following set out processes
- imaging systems, creating/maintaining IT related documentation, providing desk-side and remote support
- other duties

Mandatory Requirements:
- FULLY FLUENT in English with impeccable conversation skills and clarity
- solid, demonstrated experience with the following products:
--- Microsoft Windows XP, Vista, 7
--- Microsoft Outlook (connecting to Exchange)
--- Microsoft Word, Excel and other desktop productivity software
- experience with networked printers and devices
- experience with a broad variety of networking equipment including basic routers, switches and wireless
- experience with Active Directory, Organizational Units, password resets, account unlocking, etc.

A Successful Candidate Will Have:
- a strong customer focus with the ability to establish good working relationships with others
- excellent communication skills and is fully fluent in English
- strong organizational, planning, analytical and troubleshooting skills
- demonstrated technical documentation skills and is detail oriented
- experience in effectively coordinating and executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment
- self-motivation with the ability to take initiative in identifying and resolving problems independently and knowing when to escalate issues
- the initiative to monitor one's own work for quality and be able to assess impact of decision
- experience with service management tools (i.e. helpdesk ticketing systems)
- Microsoft Windows XP/Vista or 7 Certification

We Provide:
- a great environment to work in
- a competitive salary
- a reward for excellence
- medical, dental and vision benefits
- Flight benefits



Location: 31 Fasken Drive Compensation: 27-32k a year Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.