Detailed Information on This Technical Support Job Position in City Of Toronto

Systems Support Analyst (Toronto)

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Systems Support Analyst -- Contract (Toronto/Etobicoke/Scarborough)

As a member of the Information Services team, the Systems Support Analyst will provide support for internal end-user as well as operational applications and hardware. Specifically, they will be responsible for problem determination, impact analysis, solution identification and implementation.

Responsibilities:
Provide level one support for all corporate hardware and software installations onsite or by way of phone or other methods
Provide diagnosis and mitigation strategies of system problems that arise
Create system operations and end user support documentation
Proactively support production applications to ensure up-time and performance levels are optimized
Assist in the planning and execution of various IT projects and initiatives

'Must have' Skills:
Experience with end user application and hardware support, Client Server Application
Peripheral Devices--Blackberry, iPhones, Tablets, Label Printers, Multi-Function Printers
Solid Technical knowledge of PC and server hardware as well as Microsoft operating systems (e.g. XP, Windows 7)
Hands on experience with problem resolution through testing and troubleshooting within corporate parameters
Experience with Microsoft Exchange--Outlook and peripheral devices inter-operability
Strong knowledge of and previous work experience with the Microsoft application suite, including Word, Excel, PowerPoint, Access, Project, Internet Explorer and Visio
Working knowledge of LAN and WAN infrastructure (i.e. TCP/IP, DNS)

Other Valuable Knowledge:
Exposure to Mac OSX and UNIX/Linux operating system

Other Experience/Requirements:
Ability to communicate and collaborate effectively with business leaders, management, IS professionals and end-users
Self-motivated with the ability to prioritieze work and manage changing/conflicting priorities
College diploma or higher education in a related computer or technical program
2+ years of demonstrated support experience in a customer or client facing environment
Able to accommodate various work schedules due to IT project work
Access to own transportation for travel to company offices within the Toronto area


Location: Toronto Compensation: 18-22/hr Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.