Detailed Information on This Technical Support Job Position in City Of Toronto
Technical Support Representative (Toronto or Richmond Hill)
CLick here for more details and to apply to this jobSIMMS/Diamedx Inc.
Medical Imaging Experts
Position: Technical Support Representative
Number of openings: 1
Term: Full-Time, Permanent
Location: Toronto or Richmond Hill, please specify preference.
Salary: 40-50k annual, depending on fit and qualifications.
Posted until filled.
SIMMS is a small and exciting medical imaging software company, located in Toronto. For nearly a decade, we have provided software solutions to over 300 Ontario and Quebec medical imaging clinics, building on our passion for improving the Canadian healthcare system. We have seen exponential growth over the past year and are looking to increase our team to meet the demands of our clients and ensure a high standard of service.Being a small organization has its advantages! We offer a challenging and fertile environment for your skills and talents - innovation and out-of-the-box thinking are encouraged and practiced daily.
We are currently looking for a strong client-service oriented Technical Support Representative to provide excellent customer service and technical support to our clients at the first point of contact. The successful candidate will resolve client issues at the lowest stage possible and escalate when necessary.
Duties and Responsibilities:
Receives requests for service via telephone, e-mail and SIMMS ticketing system from end users
Provides quality computer support to end users, troubleshooting software application issues as well as PC hardware, peripheral, and network issues
Analyzes, defines and researches the end user's problem, identifies root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction
Provides appropriate escalation of support requests for expedient resolution
Follows the SIMMS's established service standards to ensure consistent quality service is provided to internal customers
Identifies recurring problems/trends; notifies and works with the software development team to reach root cause solutions
Performs upgrades on equipment, software application installations and maintenance as well as hardware configuration
Provides remote computer support as well as installations for SIMMS users as requested
Recommends changes to processes and procedures to improve End User Support services and SIMMS applications
Maintains confidentiality of all computer-based information related to the SIMMS, its clients and its employees
Support in-house infrastructure (computers, VoIP, peripherals, software, servers)
Setup necessary computer and network hardware at customer sites
Assists System Administrator with provision of data centre
Technical Requirements:
Knowledge Windows operating systems, including configuration, system administration, and troubleshooting procedures.
Knowledge of SQL.
Knowledge of Networking including troubleshooting, router configuration
General Requirements:
Completion of College/University degree.
Excellent oral and written communication skills.
Passion for working with people and helping customers succeed.
Exceptional problem solving and troubleshooting skills.
Demonstrated ability to take ownership of tasks and projects and ensure their completion.
Ability to learn new technologies quickly.
Ability to multitask effectively and work well under pressure.
Strong organizational and time-management skills.
Ability to work independently with minimal management direction.
Valid driver's license.
We thank all applicants for their interest in SIMMS. Please note that only short-listed candidates will be contacted for an interview.
To apply for this position, please forward your resume, cover letter and desired salary.
Location: Toronto or Richmond Hill Compensation: 40-50k annual, depending on fit and qualifications.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.